MS Wedding
Shipping Policy
Estimated processing time 1-3 days.
Estimate delivery time 7-15 days.
Refund Policy
-Delayed Orders: Orders No Found, In transit, Pending, Expired with more than 45 days.
- The tracking number doesn’t show any change or information.
To get the refund, please contact us (send image or video of the product) not later then 3 days after receiving the order if:
- Orders arrived damaged.
– Order arrived damaged and the customer doesn’t want the replacement to be sent.
- For orders that are marked as delivered but not received, you must obtain a non-delivery certification from your local post office. We will then process a refund or resend.
- Bad quality.
- Wrong item.
Cancellation / Return / Exchange Policy
- Orders can be canceled for a full refund before they are processed by our warehouse.
- Once payment is made, customized orders cannot be canceled.
- If you receive a damaged, wrong product or item is missing, please provide photos or videos as evidence. We will refund, resend, or accept the return.